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Didn't find your answer in the FAQ linked at left? Contact us directly! We'll get back to you as soon as possible.

For answers to most questions: See our FAQ.


Is your question in regards to a return or exchange?
        If so: click here for an instant answer.


Is your question in regards to an undelivered order?
        If so, click here for an instant answer.



VERY IMPORTANT NOTICE:

We're on vacation! 5/30/2015 - 6/7/2015
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Our office & shipping department will be closed from Saturday, May 30 to Sunday, June 7 for inventory and vacation time for our family owned business. Emails received during this time will be answered beginning Monday, June 8.

Customer service will not be available during this time, however if you have an very urgent inquiry you may send an email to urgent@luckypony.com which will be monitored as time and internet access allows.

If your email concerns an order which was placed & paid for prior to May 30: 100% of orders placed before May 30 have been shipped or or are in custom production and will be drop shipped when complete.



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